Cory Fairbanks Mazda

"The perfect experience in all departments. WAY TO GO GUYS!"

Recently I visited Cory Fairbanks Mazda in Longwood to have the oil changed in my 07 Mazda 6. I absolutely love this car and always choose a dealer when having service work done because of the trust and guarantee issues. I was met by Ed Danzy as I parked and showed the way to the garage area. Being a great salesman, he asked the obvious question of "Would I like to trade this car in today?" As I drove away chuckling I want you to know that I left in a Mercedes-Benz CLK 350. Since this car was clearly a trade in Ed and I had cut a deal for some minor service work to be done, such as a couple front tires and an alignment etc. Within days I was contacted by John Sacco, your Service Manager, who to my surprise gave me a cell number to reach him.

 On the morning of my appointment I had just come off the midnight shift and hadn't even been home yet. Jimmy Valentine greeted me as I pulled in and immediately got the process rolling. I wanted to personally introduce myself to John and at that point the surprises just keep coming. Never in my 23 yrs. of driving have I ever been shuttled to a dinner by an Auto Dealer and had my breakfast paid for while I waited. All I can say is WOW!

  That morning could have been pure hell for a guy who hadn't slept yet and was still in the same clothes from the night before. I have yet to meet Paul Thompson for one last detail, but I am confident the experience will be just as pleasant.

  Cory Fairbanks Mazda and their staff treated me like I mattered and took personal interest in my situation that day. The sales, the service, the finance by Brian Tokarczyk, and even the ride with "the old man" sorry Ken I know I promised you I would call you that, were just and enjoyment to do business with.

  I have great respect and trust in your dealership and look forward to working with your company in the future.

 My Sincere Thanks,

 Brian J. George

Brian J. George,

Completely Satisfied "Loyal" Service Customer

  I wanted to extend my deepest appreciation to Fairbanks Mazda and its employees. I have been doing business with your dealership for many years and have bought  3 cars. It is a pleasure doing business every time and I am always completely satisfied with the service you have to offer.

  Recently, I had an issue with my 2009 Mazda 6. I was in a bind between the warranty and problems that were occurring with my car. Brian, with customer service and especially John Sacco "Service Manager" helped me throughout this ordeal and showed their eagerness to work with me to solve the problem. They were patient and very respectful. These employees are why I continue doing business with Fairbanks Mazda. I just wanted to say thank you to these gentlemen and this establishment.

Sincerely,

Isa Arce

Isa Arce,Castaner Insurance Agency

"Loyal Customer"

Dear Mr. Garrison,

 

After 10 years in Florida, my company is transferring me to Colorado. I will truly miss Cory Fairbanks Mazda. I've been very happy with the three cars I got from you, the excellent service, fairness, rock-bottom prices and good advice. Each car has been special to me, and each professional I've encountered excellent.

 

Until you become a customer of Cory Fairbanks Mazda, you don't know how great it is to be able to trust the people you deal with in both sales and service. Although many people have helped me over the years, the real standouts in my mind are your Finance Director Debbie Greene and Brian Kelso in service. To your potential customers, I would say you can't beat Cory Fairbanks Mazda for fairness, quality and good customer service. I'm sure it takes a lot of hard work and dedication to run a business this well, so thank you.

 

I would recommend Corey Fairbanks to anyone looking for a new or used car, you can't do better in Central Florida, or anywhere else for that matter. I hope to return to Florida someday and when I do I'll be back through your front door.

 

Best regards,

 

Dan Baxter

 

 

 

Daniel Baxter
Principal
Stantec

Dan Baxter,Stantec

"Another addition to our Family"

 
A real pleasure doing business with the great people at Cory Fairbanks Mazda; Especially Robert Mantia, who was great in enabling us to buy a great Automobile at a price that fit into our budget! Great cars, great people that give you that   ZOOM-ZOOM-ZOOM  feeling!

David & Georgia Wasmundt

Georgia and David Wasmundt,

"Nanci Boetto, Mazda CX7"

Happy Mazda CX7 Customer!,

"Happy Ending for one of our Future Zoom Zoomers:)"

I would like a Soda mashean in the waiting room; I am 8, I do not drink coffee.

David

David for your convenience, we have two Soda Machines on the property, you can now choose between Coke or Pepsi Products!

David (8 years old),This was written on one of our comment cards, too cute to not post:)

"I love my New Car!"

The People at Fairbanks Mazda were very helpful. They did everything they could to make sure they could help me find the car that was right for me. Special thanks goes to Mike Walsh (My Salesman) I will be buying all my cars from Mike Walsh and Cory Fairbanks Mazda.

Amber Luu,

"Another member of our Family:)"

We had an outstanding  buying experience at Cory Fairbanks Mazda and went home with a 2009 Mazda5.  I would like to personally thank  George and the team at the dealership for helping add our new car to our family.

 

Thank you,

 

Christopher De Felice
President
Aquaturis Inc

Christopher De Felice,Aquaturis Inc.

"Customer for Life!"

 "MY HUSBAND AND I BOUGHT OUR 2009 MAZDA 6 IN JULY. WE ARE THOUROUGHLY  ENJOYING THE ZOOM ZOOM EXPERIENCE FOR A SECOND TIME.WE BOUGHT OUR FIRST ONE IN 2OOO.  CORY FAIRBANKS HAS CERTAINLY EXPERIENCED MANY CHANGES, AND WE ARE PLEASED TO FIND THE NEW TEAM GREAT TO WORK WITH FROM THE FIRST DEMO RIDE TO THE FINANCING.                                                                        
STEVE, MIKE, AND PAUL THOMPSON WERE OUTSTANDING!!!!!                
                                                                   
  JOHN AND OLGA PAULIKOVSKY

John and Olga Paulikovsky,

"Another Happy Ending!"

Mr. Garrison,

 

I wanted to take the time to compliment you on your Dealership and your team that you have working for you.  It was a pleasure buying my 4th car from your Dealership.  The reason for the email this time compared  to other times is because of the exceptional service that I have received from Yousef in Finance.  He was a pleasure to work with purchasing this car.  My previous experience with finance were with John and he didn't give me the "warm fuzzies" about my purchase.  He would say things like, "Don't drink a few soda's and you can afford the extra money" which wasn't professional.  Yousef didn't do this he did what he could to get the best rates and terms for the loan.  He explained how things were broken down in the purchase and what we could do as the consumer to get the payment where we wanted.  He went above and beyond to make sure we were happy when we left the dealership.  Please extend my thanks to Yousef again for his assistance. 

 

I would also like to compliment your sales team on a awesome job as well.  Willie and the guys did everything they could to help me out as the consumer.  I had purchased one car from you and wasn't happy with it, so Willie went out of his way to get me into the car that I wanted at a price that was reasonable.  I also would like to compliment Dave Halstead in Service.  Bernie used to be my service guy for my old RX8, I never liked to call for service because I always felt like I was inconveniencing Bernie to have my car worked on.  This is the complete opposite with Dave.  Dave has brought me back to the service department at Corey Fairbanks Mazda.  He took the time to go over everything that was done to the car and even gave me information about things that would need to be done in the future.  I look forward to working with Dave in the future when my car needs servicing. 

 

Thank you for taking the time to read this email.  I look forward to purchasing my next car from your dealership. A colleague of mine recently asked me about my new RX-8 R3 and was so impressed with my story, he has decided to contact Cory Fairbanks Mazda to upgrade his RX-8 to a new RX-8 R3

 

Thank you,

Steve Workman

Steve Workman,

"Happy Customer"

Dear Mr. Garrison,

 On Saturday October 10th, 2009 after going to several different dealerships, my mother and I purchased a car from your dealership. We were so pleased with the service we received from your sales representative Zee Saidi, your finance director Brian Tokarczyk and your General Sales Manager Willie Wright. Zee never put any pressure on us to buy a car, but he was adamant about getting us the car that we were satisfied with thus not going home without anything. Willie Wright did everything he could to make the car we wanted affordable. Bryan Tokarczyk is a very knowledgeable finance director and every route he knew to find us the payments we could afford.

 You and Mr. Yeomans can be very pleased with these three gentleman's performance because they are a great asset to your dealership. In the future we will always make certian to put ourselves into a Mazda from Cory Fairbanks Mazda.

Sincerely,
Rosemarie and Janeen Heiser

Rosemarie and Janeen Heiser,October 18th 2009

"I want to thank everyone at Cory Fairbanks Mazda; I love my new Mazda 3!!"

Lorraine Drake,

"The Best Car Purchasing Experience EVER!"

We purchased a 2010 Mazda 3 from Rob Mantia; we think he was a fantastic salesman! Very friendly and he answered every question we had. We purchased last Thursday,12/10/2009. Michael Walsh was the first person that responded to my email by calling me back. We decided to come in Thursday, Michael was leaving for the day and referred us to Rob. The Finance Director was very pleasant also. It was nice to tell a salesperson what you are looking for and what kind of payment you want and it happens in minutes. You really don't find that very often at any dealership. We thank Rob and the Finance Director for everything. Jeremy is very pleased with his Mazda 3!

Jeremy O'Brien & Kimberly Wright,

"Sometimes it's not the right time but always the right place"

This will be he third car purchase from Cory Fairbanks Mazda, My 2005 MX 5 mazdaspeed, Our 2008 Mazda 3, and now this the 2010 Mazda 3 hatchback.

We live in Palm Bay Fl, which is a bit of a distance to travel to purchase a car. But in our experience we have found that the people at Cory Fairbanks work the hardest to give the customer the best deal possible We probably will not buy another new car in the foreseeable future. 
But in the event we decide to and we see something from Mazda we like, Cory Fairbanks would be the dealership of choice for us despite the distance.
Thank You
Robert Hoffman
A completely satisfied customer.

Robert Hoffman,

"Very Satisfied Service Customer! Great Job Guys.."

Dear sirs, It is my pleasure to inform you of my excellent service experience of March 18th. I've owned my '08 MX-5 PHT for fourteen months, and to date have only registered slightly over 500 miles on the clock. My vehicle is more than merely a car; it's my hobby and obsession. At 62 years of age, I've spent a lifetime in the collector car/auction marketplace, but in my "Autumn years", I refuse to be relegated to the stereotypical, four door, practical, stodgy and utilitarian retiree sedan. My service appointment started two days prior as I called Robert in the parts department. The part I required, albeit it only a $7 item, was promptly ordered and in stock, as promised, for my Thursday morning service appointment. Further diagnosis in the service area showed that the ordered part was, in fact, not needed and upon the completion of my visit, I was issued an immediate and courteous refund. I was greeted immediately and courteously at your outside kiosk. My paperwork shows "Advisor 1805", Mr. James P. Valentine. Mr. Valentine meticulously and promptly entered my service requirements and my vehicle was quickly dispatched to the rear of the service area; right on time, just as scheduled and just as I had hoped. My vehicle was parked prior to service by an older gentleman who I had asked to please park my car away from the maze of other vehicles because of my fear of inadvertent scratches or door nicks. He did so precisely both on the inbound and outbound parking. I was remiss for not noting this gentleman's name, however, I was extremely impressed with his cordial demeanor and his assuring insistence that it would be his pleasure to honor my request. I thought, "It simply cannot get any better than this!" I was proven wrong by the extraordinary service which I was about to receive from my Mazda technician; your employee "Ricky" (Tech# 1137). I need not bore you with the details, save to say that Ricky exhibited extraordinary product knowledge and an extremely apparent and genuine desire to not only promptly diagnose and correct, but showed an eager willingness to answer any and all of my questions; many of which I had yet to even ask. So my praise for your service and parts department is four fold; however Ricky's sincere commitment to total customer satisfaction, rapid diagnosis and problem solving, the ability to think on his feet, and I might add, also dealership loyalty, simply not only made my visit a satisfying experience, but dare I say bordered on the enjoyable and most certainly was made even more worthwhile with his plethora of informative and valuable advice. Am I happy? You're darn right!!! Ricky is indisputably a significant asset to your organization. It is my wish that Mr. K. Garrison and also Mr. J. Sacco, whom I understand to be the service supervisor, each receive a hard carbon of this letter; as I hope ALL involved parties will as well. In each case, I would consider it a personal favor if ALL aforementioned personnel were spoken to PERSONALLY and recognized by Mr. K. Garrison, Mr. J. Sacco, and any others deemed appropriate. I look forward to fulfilling my future automotive purchase opportunities and service needs by your dealership. Simply because someone way down in the trenches showed he REALLY & TRULY gave a damn!!! I am: :-)

Bob Patterson,

"Another Happy Customer"

Dear Mr. Garrison,

  I am writing this letter in hopes that you will give one of your sales representatives the recognition that he deserves. I came down to your dealership on Thursday, March 26th, 2010 to look at a Mazda Tribute that I had seen on AutoTrader.com. I live in Gainesville so the drive is about 2 hours and because I got a late start, I was essentially driving in rush hour traffic most of the way. I was very tired and had had a few bad experiences at other dealerships that day and quite frankly was a little fed-up with the whole thing. When I arrived at your dealership it was about 6pm. and the sales representative that I was supposed to meet with had gone home for the day. But, one of your other sales representatives, Shawn McClary, took the time to show me the vehicle that I had come to look at.

    Shawn was very personable and very friendly. We took the vehicle for a test drive and I felt very comfortable with him even though I had just met him. We returned to the dealership and he continued to show me other features on the vehicle. He told me about how his daughter, don't quote me on this, had gotten the same type of vehicle and the features that she had liked on it. We went inside to work out some numbers so I could take a buyers order back to my credit union versus financing with the dealership, although he did make me aware of promotions that the dealership was offering at the time. He didn't pressure me into purchasing anything or making any decisions that I was uncomfortable with. After he came back in with the numbers and an option that would allow me to take the vehicle home that day even though I had driven down by myself, I decided that this was what I was looking for and purchased the vehicle then and there. Now, I don't usually make spur-of-the-moment decisions. One of the things I had decided on that morning before I went car shopping was that I was not going to make any final decisions until the following Tuesday. Mr. McClary  and your dealership changed my mind. I think I forgot to mention that this was the first time I had made a decision to purchase a new vehicle and until this particular day, had never even been to a dealership or a car lot to test drive anything. Please don't misunderstand me, I really did like the vehicle and that is why I purchased it, but I will say this: I would have not purchased this vehicle when I did had it not been for the way that Mr. McClary took care of me.

  I received a call from Mr. McClary the next day to make sure that I had gotten home alright because it was late and I was extremely tired when I finally left. When I came back that next Saturday to pick up my old car, Mr. McClary greeted me as though we had known each other for a long time. He is a very genuine person and that is something that is hard to find when you are working in an environment where your salary is partially based on what you sell. I truly enjoyed my first experience with buying a new vehicle and would come back to your dealership in a heart beat.

Thank You,

Sarah Grimes

P.S. I am sending a copy of this letter to your North American Headquarters because I have been just that impressed by your dealership.

Sarah Grimes,

"We do it great EVEN LATE!"

We located this dealership on-line first and compared them to other dealers in the general area. We then contacted them because we saw that they had a good inventory and reasonable pricing. We also contacted a few other dealers locally but drove the hour drive to Longwood because they had the stock and were quick to respond to our requests for more information. We took the two cars we were interested in for test drives and George really made us feel comfortable as we tried out the cars. He gave us lots of good information about the details of the cars, but never made us feel any pressure or tension and we really appreciated that because we knew what we were interested in when we arrived there. He helped to work out the pricing along with the manager, Bill I believe was his name. They were responsive to our desire to get to a fair price quickly and make the purchase so we bought the car that same day. Everyone was helpful including Eddie who stayed late to complete our financing (we had to leave in the afternoon to go back to Brevard County, an hour drive each way, and get our trade in car and our children so we didn't get back till later in the evening. Even though it was late, both Eddie and George stayed past their scheduled closing time to finish the sale and they both had great attitudes about it. In fact, one of the techs even stayed to put on the Perma Plate we bought. When we left we felt very positive about the experience and that has not always been the case when we have purchased cars in the past. I think I would look at this dealership first for our next car purchase because they were all positive and didn't try to drag us through hours of wheeling and dealing (something that we would have walked away over). We have told our family and friends about our experience and several were really surprised at how quickly we were able to make our purchase. They also loved the Zoom, Zoom of the car!

Laura & David Brown,

"Email we received in response to Customer Satisfaction Followup"

Well actually I am glad that you emailed me as I have been wanting to voice my praise and appreciation for your service department recently. It used to be somewhat of a hassle dealing with a certain member of your service department but through Bill and specifically Brian that experience has become day and night. I just want to make sure their hard work and great people skills don't go unnoticed as they are always positive and more importantly keep the customer positive no matter what issues may come up. I want to thank you for presenting this opportunity to voice my satisfaction and also have a great day.

Daniel Fetewi

Daniel Fetewi,

"Great Story... Glad we could help:)"

I received in the mail a circular with scratch off and possible prizes.

I brought it to your dealership and was given a digital camera.

Maybe this doesn't sound like a big deal, ( I would have loved a new car!), but I must tell you.

I have a grandson in drug rehab. He has lost everything because of poor choices he has made. He now has a digital camera thanks to Cory Fairbanks Mazda. So, for this, I thank you.

Greatful customer,

"We understand that we can't win every time, as you can see we do everything we can to make it easy to buy from our Store.."

Dear Mr. Smith,

 

We are no longer in the market for a vehicle, being that we purchased one last weekend.

 

I would like to take a moment to applaud your sales person, Andy Rodriguez.  Mr. Rodriguez was courteous, professional, knowledgeable, and very good at following up with us, after our visit to your store.  Our decision to buy elsewhere was solely based on the "vehicle" that we decided that we wanted to purchase, surely not the sales attention that we received.

 

I will keep Mr. Rodriguez name on hand, in case any of my friends consider checking out a Mazda vehicle, for their future purchase. 

 

Sincerely,

 

Terrie Uzel

Terrie Uzel,